Even the best letting agents occasionally get things wrong.

The difference is what happens when they do.

That's where redress schemes come in.

A redress scheme is an independent organisation that helps resolve disputes between landlords, tenants and letting agents. If a complaint cannot be resolved directly, the redress scheme can review the matter independently and make a decision.

In short, it provides an extra layer of protection and reassurance for everyone involved.

Is Membership Compulsory?

Yes.

All letting agents and property managers in England are legally required to belong to a government-approved redress scheme.

This requirement helps ensure that landlords and tenants have access to an independent complaints process if things cannot be resolved through the agent's own complaints procedure.

Any agent operating without membership of a redress scheme may face enforcement action and financial penalties.

Our Membership

Knight Property Management is a member of The Property Redress Scheme.

This means that if a complaint cannot be resolved directly with us, you have access to an independent organisation that can review the matter fairly and impartially.

Thankfully, such situations are extremely rare.

Our aim is always to resolve issues quickly, professionally and amicably long before they reach that stage.

Why This Matters

Choosing a letting agent involves a great deal of trust.

You're trusting somebody with your property, your tenants and, in many cases, a significant part of your financial future.

Membership of a redress scheme is one of several safeguards that help protect landlords and tenants alike.

It's also one of the reasons we believe landlords should always check that an agent is properly regulated, properly insured and fully compliant before instructing them.

Questions?

If you'd like to know more about our membership of The Property Redress Scheme, or any of the other professional standards we adhere to, we'd be happy to help.

📞 Call: +44 (0)1992 308181

📧 Email: hello@knightpm.co.uk